Loading...

FAQs

1. Is the Invisihitch tested for its towing capacity and approved for use in the U.S. and other countries?

Yes! Our Invisihitch tow hitches are tested & approved to the same regulations applicable to all OEM hitches and all vehicle-manufacturer hitches. [See U.S. DOT/SAE J684, and European ECE regulations]. Please note that we supply hitches to some vehicle manufacturers and automotive dealers packaged in their brand-specific boxes as approved OEM equipment. There is no safer hitch on the market.

2. Can my vehicle’s warranty be affected by installing an Invisihitch hitch receiver? 

In a word, NO. A hitch may be installed as a factory option, as a dealer-installed accessory, or as a third-party aftermarket accessory. None of these methods of purchasing & installing a hitch will invalidate the vehicle manufacturer's warranty. Since we supply our Invisihitch products to certain vehicle manufacturers, we actually augment and improve the warranty in such cases. In no case can the original warranty on your vehicle be invalidated by installing our hitch.

3. Does the Invisihitch come with a consumer warranty? 

Yes, the best in the business! Your invisihitch hitch receiver, ball mount, bike-rack mount, and all other parts and accessories are guaranteed for as long as you own your vehicle, which greatly exceeds the typical 3-5 year warranty. Our products are designed to last and be trouble free, and we stand behind them.

4. Is it possible for the Invisihitch to malfunction & unhook while I’m driving/towing? 

No, because the Invisihitch has built-in safeguards designed specifically to prevent such an accident. Conventional hitches use a single pin to secure the entire ball mount to the hitch receiver. Thus, forgetfulness or vandalism can lead to a catastrophic accident. There are many documented cases of this occurring. As a result, Invisihitch was designed from the start to prevent this. Invisihitch has redundant locking mechanisms that ensure that the ball mount cannot disengage accidentally or be removed unintentionally. To remove the Invisihitch ball mount, the trailer lights must be unplugged, the lock must be disengaged, and you must manually turn a spring-loaded knob or hold down a spring-loaded pin for 3 seconds (depending on which model of Invisihitch you have). These safeguards are part of the product design and cannot be overridden, forgotten, or vandalized to the point of causing an unintended ball-mount disengagement.

5. Must my bumper be cut? 


No! Invisihitch receivers are specifically designed to be concealed behind the bumper, with the opening on the receiver pointing down toward the ground instead of outward through the bumper. We despise bumper cuts! They are ugly. Our goal is to provide you with a safe, high-capacity hitch that leaves no evidence of its existence when not in use. In rare cases (only two vehicles to date!), it may not be possible to completely conceal the opening to our hitch and a visible bumper notch may have to be made. If your vehicle is one of these rare cases, we will call you, discuss your options, and send you photographs before we process your order. Of course, our hitch receiver, like any hitch receiver, must have an opening for inserting the ball mount or bike-rack mount. So we require an opening underneath the vehicle. Vehicles that have a plastic gravel pan underneath will require a small opening in the gravel pan. Similarly, bumpers that extend well under the vehicle to form, in essence, a gravel pan will require a small opening in the "gravel pan" part of the bumper. Such openings are not visible from behind the vehicle and therefore we do not consider them to be "bumper cutouts" in any usual sense of the term.

6. Will your wiring harness interface properly with my vehicle’s sophisticated electronic communications systems? 

Yes! Some modern vehicles use a digital communications bus, capable of 1,200 (or more) messages per second in closed circuitry managed by an onboard computer. BMW's CANbus system is one example of such a system. Vehicles using these systems require trailer-wiring harnesses that incorporate an electronic control module of their own, which integrates with the vehicle's communication system and provides the correct trailer-lighting functions. Our trailer-wiring harnesses for such vehicles include the required controller and communications software.

7. Can the Invisihitch handle the same towing capacity as conventional 2” hitches? 

Yes. In fact, in most cases the Invisihitch will be rated higher than conventional hitches on the same vehicle. Every Invisihitch receiver is custom designed for a particular vehicle model, with the manufacturer's maximum tow rating for the vehicle in mind. The design goal is for the towing capacity of our Invisihitch to always greatly exceed the towing capacity of the vehicle itself. So far, that design goal has been met for every vehicle we fit! Our ball-mount locking mechanisms withstand greater forces than conventional locking pins, and the grade and thickness of steel used in our Invisihitch receivers is almost always greater than that used in conventional hitches. The Invisihitch design engineers are a bit fanatical about excessive safety margins, so you can tow with confidence.

8. Will the Invisihitch affect my vehicle’s safety in the event of an accident? 

Yes, it may actually help prevent serious injury in the event of a rear-end collision. On most vehicles, the heavy steel beam of the Invisihitch is installed directly behind the decorative plastic bumper cover. In many cases, our steel hitch beam replaces the vehicle's original aluminum bumper, and our beam is attached to the vehicle using the same mounting points as the original aluminum bumper. As a result, in a serious rear-end collision the force of the collision is transferred to the vehicle crumple zones by our hitch beam exactly like the vehicle manufacturer intended the bumper to transfer such forces. In contrast, conventional hitches that hang below the bumper and attach to the vehicle framemembers tend to transfer energy from a rear-end collision directly into the passenger compartment, bypassing the energy-absorbing crumple zones.

9. Can I attach a bicycle rack to the Invisihitch? 

Absolutely! Over half of our sales are for non-towing purposes, most typically for bike racks. Due to the complete concealment of our hitch behind the bumper, owners of sport coupes, sedans, and even two-seat roadsters can now use a convenient hitch-mounted bike rack and still preserve the original style and beauty of their vehicle. With Invisihitch, hitches are not just for SUVs any more. We have removable bike-rack connectors for the Invisihitch that you can remove and store in your trunk just like our removable ball mounts. Bike-rack connectors are available in both 1 ¼ “ and 2” square openings.

10. Can I talk to a real person at your company? 

Certainly. We are real people living and working in the metro Atlanta area, and we like getting phone calls! So please feel free to give us a call on our tollfree number, 800-27-HITCH, or directly at 678-400-0121. We look forward to hearing from you.